Core AI Features Explained

Knowledge Hub

Leverage generative AI to use existing knowledge sources, like a knowledge base, to provide answers to your customers — no building or training required

Advanced Branding

Allow additional customizations such as chat widget size, color schemes, font sizes, dark mode, etc.

Bot Persona

Customize your bot's identity, tone, personality, and voice to guide the content it creates, powered by generative AI

Bot KPIs

Measure key reporting metrics across digital and voice channels like Automated Resolution Rate, Average Handle Time, Containment Rate, CSAT, and Handoff Rate

Events & Goals

Track valuable actions & conversions your customers complete during and after their conversation with Laxi

Training Insights

Groups similar Not Understood questions together so builders can easily identify content gaps or improve training

Web Chat

Embed Laxi across your website

Smart Routing

Set logic-based routing rules to transfer to a department based on customer information

Conversation Topics

Topics with the most unresolved conversations, and their impact on Automated Resolution and CSAT, are automatically identified

Summarization

Allow Laxi bot to summarize the issue as it hands off to an agent

Prebuilt Apps

Access 30+ prebuilt integrations to leading third-party tools like Shopify, Marketo, Clearbit, and more

Whatsapp

Deploy Laxi to automate conversations via Whatsapp

Knowledge API

Build integrations to sync customer profile data between Laxi and your CRM

HTTP Request Block

Build integrations to multiple knowledge sources like a help center or product manual

SSO

Single sign-on to meet your organization’s security requirements